Information We Collect
To provide you with high-quality service, we collect certain types of personal and non-personal information, including but not limited to:- Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide when making a booking or contacting us.
- Booking Information: Details of your stay, such as dates, room preferences, payment information, and special requests.
- Technical Data: IP address, browser type, operating system, and other technical details automatically collected when you visit our website.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and links clicked.
- Cookies and Tracking Technologies: Small files stored on your device to enhance your browsing experience, remember your preferences, and analyze site traffic.
How We Use Your Information
We use the information collected to:- Process and confirm your bookings efficiently and securely.
- Personalize your experience by remembering preferences and tailoring our communications.
- Provide customer support and respond to your inquiries promptly.
- Improve our website, services, and promotional offers based on your feedback and behavior.
- Send you important notifications, such as booking confirmations, changes, or updates.
- Comply with legal and regulatory obligations as required.
Data Sharing and Disclosure
In certain situations, we may share your personal information with trusted third parties to provide or improve our services, such as:- Payment processors to handle transactions securely.
- Partner travel agencies or booking platforms assisting with your reservations.
- Service providers who support website maintenance, marketing, or analytics.
- Law enforcement or government authorities when required by law or to protect our rights.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. Cookies help us remember your preferences and login information, making future visits smoother and more enjoyable. You can control or disable cookies through your browser settings; however, please note that disabling cookies may affect some functionalities of our website.Data Security
Protecting your personal information is a top priority. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These include:- Secure server infrastructure with encryption (SSL) for data transmission.
- Access controls limiting who can view or process your data.
- Regular security audits and employee training on data protection.
- Data backup and disaster recovery plans to prevent loss.
Your Rights
Under applicable data protection laws, you have several rights regarding your personal data, including:- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: If any information we hold is inaccurate or incomplete, you can request correction.
- Right to Erasure: You can ask us to delete your personal data in certain circumstances.
- Right to Restrict Processing: You can limit how we use your personal data.
- Right to Object: You can object to certain data processing activities, such as marketing communications.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
