At Hotel Mantavya, your satisfaction is our top priority. We strive to provide clear and fair policies regarding refunds and cancellations to ensure a smooth experience for all our guests. Please carefully review our refund and returns policy below.
1. Room Booking Refunds
We offer full refunds for cancellations made at least 48 hours prior to the scheduled check-in time. This allows us to manage our room inventory efficiently and offer availability to other guests.
Cancellations made within 48 hours of the check-in date may be subject to a cancellation fee or penalty, depending on the specific circumstances and the nature of the booking.
2. No Show Policy
Please note that no refunds will be issued for no-shows. If you fail to check in on your reservation date without prior notice, the booking amount may be forfeited.
3. Early Departures
Refunds for early departures are considered on a case-by-case basis and require management approval. We recommend notifying the hotel as soon as possible if you need to alter your stay to help us accommodate your request.
4. Refund Request Process
To initiate a refund request, please contact our customer support team by emailing hotelmantavya@gmail.com. Include your booking details, reason for cancellation, and any relevant information to help us process your request promptly.
Our team will review your case and respond within 3-5 business days with the refund status and any further instructions.
5. Non-Refundable Charges
Some charges, such as taxes, service fees, or special packages, may be non-refundable as per the terms of the booking. These details will be clearly communicated at the time of reservation.
6. Changes to Your Booking
If you wish to modify your reservation dates or room type, please contact us as early as possible. Changes are subject to availability and may incur additional charges.
7. Force Majeure
In the event of unforeseen circumstances such as natural disasters, government restrictions, or other force majeure events, Hotel Mantavya reserves the right to amend its refund policy accordingly and will communicate updates to affected guests.
We thank you for choosing Hotel Mantavya and remain committed to providing excellent service throughout your stay.
